Please note the time period specified by the company that offered you your certificate. They typically specify that they have up to 30-45 days to get your certificate to you. We typically distribute certificates within 2-3 days of receiving the distribution request. So if you have not received your certificate, it is almost certainly because we have not received a distribution request from the company that offered you the certificate. If it has not exceeded the time period specified by the company that offered you the certificate, then please be patient. If it has exceeded this time period, then please contact customer support and we will help you determine why you have not received a certificate.